Privacy Policy

Welcome to Anthony's Coal Fired Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website anthonyscoalpizza.digital, place orders, subscribe to our communications, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all users located in the United States and has been drafted in compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. Where state-specific rights apply, they are identified clearly in the relevant sections below.

1. About Us

Anthony's Coal Fired Pizza operates this website and related digital services for the purpose of providing information about our restaurant offerings, enabling online ordering, processing reservations, and delivering a superior dining experience to our customers. We take our responsibility as a data steward seriously and maintain rigorous standards for the protection of personal data.

• Business Name: Anthony's Coal Fired Pizza
• Website: anthonyscoalpizza.digital
• Email: [email protected]

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at the email address provided above. Our privacy team is available to assist you during regular business hours.

2. Information We Collect

We collect several types of information from and about users of our website and services. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Information You Provide Directly

When you interact with our website, place an order, create an account, make a reservation, subscribe to our newsletter, participate in a promotion, or contact us for support, you may voluntarily provide us with personal information such as:

• Contact Information: Full name, mailing address, billing address, email address, and phone number.
• Account Credentials: Username, password, and security questions if you create an account with us.
• Payment Information: Credit card numbers, debit card details, and other payment data. Please note that full payment card data is processed by our third-party payment processors and is not stored on our servers.
• Order Information: Details of food items ordered, delivery preferences, special dietary instructions, and order history.
• Reservation Details: Date and time preferences, party size, special occasion information, and any accessibility requirements.
• Communication Data: Any messages, feedback, reviews, or inquiries you submit to us through contact forms, email, or other channels.
• Loyalty and Rewards Program Data: Points accumulated, rewards redeemed, and participation history in our promotional programs.
• Survey and Feedback Responses: Opinions, preferences, ratings, and any other information you voluntarily share in surveys or feedback forms.

2.2 Automatically Collected Usage Data

When you visit our website or use our digital services, we automatically collect certain technical information about your device and how you interact with our platform. This information may include:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages viewed, links clicked, time spent on pages, navigation paths, search queries entered on our site, and error reports.
• Location Data: General geographic location derived from your IP address (city and region level). If you grant permission, we may collect more precise location data to facilitate delivery or to suggest the nearest restaurant location.
• Referring URLs: The web address of the page from which you navigated to our website.
• Session Information: Date and time stamps of your visits, session duration, and frequency of visits.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyze how our services are used. For detailed information about the types of cookies we use, your choices, and how to manage your cookie preferences, please refer to our Cookie Policy.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (such as Facebook, Instagram, or Google) to our website or log in using a social media single sign-on feature, we may receive profile information including your name, email address, and profile picture, as permitted by your privacy settings on those platforms.
• Delivery and Ordering Partners: Information about orders placed through third-party delivery aggregators or food ordering platforms that partner with us.
• Analytics Providers: Aggregated and anonymized data from analytics tools that help us understand website traffic and user behavior patterns.
• Marketing Partners: Data from advertising networks to improve our targeted marketing campaigns and measure their effectiveness.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, all in accordance with applicable law. Specifically, we may use your information to:

3.1 Service Provision and Operations

• Process and fulfill your food orders, including arranging delivery or in-store pickup.
• Manage and confirm restaurant reservations.
• Create and maintain your customer account.
• Process payments and issue refunds or credits where applicable.
• Communicate with you about your orders, reservations, and account status.
• Provide customer support and respond to your inquiries and complaints.
• Administer loyalty programs, reward points, and promotional offers.

3.2 Analytics and Website Improvement

• Analyze website traffic, usage patterns, and user behavior to improve our website functionality and user experience.
• Conduct internal research and data analysis to understand customer preferences and trends.
• Test new features, menus, and website designs before broader rollout.
• Identify and fix technical errors or security vulnerabilities.
• Generate aggregate, anonymized reports about our customer base and ordering trends.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or locations, where you have consented or where permitted by law.
• Deliver personalized content and targeted advertising based on your preferences, order history, and browsing behavior.
• Conduct surveys, contests, sweepstakes, and other promotional campaigns.
• Reach you through social media advertising and retargeting campaigns.
• Measure the effectiveness of our marketing campaigns and optimize our advertising spend.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, you will continue to receive transactional communications related to your orders and account.

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Enforce our Terms of Service and other agreements.
• Prevent, detect, investigate, and address fraud, security incidents, and other prohibited activities.
• Protect the rights, property, and safety of Anthony's Coal Fired Pizza, our customers, employees, and the general public.

4. Legal Bases for Processing Personal Data

We process your personal information under the following legal bases as recognized under applicable United States privacy law and federal consumer protection principles established by the FTC Act:

5. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own marketing purposes. However, we do share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage carefully vetted third-party service providers who perform services on our behalf and who are contractually required to protect your data. These include:

• Payment Processors: Companies that securely process your credit and debit card transactions.
• Delivery Partners: Third-party delivery services and logistics providers that fulfill your food delivery orders.
• Cloud Hosting and IT Services: Providers that host our website, databases, and IT infrastructure.
• Email and Marketing Platforms: Services that help us send marketing communications and manage customer engagement.
• Analytics Providers: Companies such as Google Analytics that help us analyze website traffic and user behavior.
• Customer Support Tools: Platforms that assist our team in managing customer inquiries and support tickets.
• Point-of-Sale Systems: Technology providers that facilitate in-restaurant ordering and payment processing.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe, in good faith, that such disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or other governmental request.
• Protect and defend the rights or property of Anthony's Coal Fired Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the general public.
• Protect against legal liability.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar corporate transaction involving Anthony's Coal Fired Pizza, your personal information may be transferred to the successor or acquiring entity. We will notify you via email and/or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

5.4 With Your Consent

We may share your information with other third parties with your explicit consent, such as when you participate in a joint promotion with a partner brand or authorize us to share your data with a specific third party.

6. Data Security

We take the security of your personal information seriously and implement a comprehensive set of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS) protocols. Sensitive stored data, including payment information, is encrypted at rest.
• Access Controls: Access to personal data is strictly limited to authorized employees and service providers who need it to perform their job functions. All access is governed by role-based permissions and logged for audit purposes.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and continuous monitoring tools to identify and respond to potential security threats.
• Secure Payment Processing: We are committed to maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) through our payment processing partners.
• Employee Training: All employees who handle personal data receive regular privacy and security training.
• Vulnerability Assessments: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities in our systems.
• Incident Response Plan: We maintain a documented data breach response plan and will notify affected individuals and regulatory authorities as required by applicable law in the event of a qualifying security incident.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to use strong, unique passwords and to keep your account credentials confidential.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention guidelines apply:

When personal data is no longer required, we securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

8.1 Rights Available to All U.S. Residents

• Right to Know: You may request information about what personal data we hold about you, why we collect it, and with whom it is shared.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal obligations or ongoing service relationships).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know (Detailed): The right to request the specific pieces of personal information we have collected about you in the past 12 months, including categories, sources, purposes, and third parties with whom it was shared or sold.
• Right to Delete: The right to request deletion of personal information we have collected about you, subject to legal exceptions.
• Right to Correct: The right to request correction of inaccurate personal information maintained about you.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale of your personal information or sharing for cross-context behavioral advertising. We do not sell personal information, but you may exercise this right by contacting us.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA privacy rights. We will not deny you services, charge you different prices, or provide a different level of quality because you exercised your rights.
• Right to Data Portability: The right to receive a copy of your personal information in a portable, usable format.

8.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, you may contact us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the contact form available at anthonyscoalpizza.digital

We will verify your identity before processing your request to protect your security. For account holders, we may ask you to log in to your account or provide certain identifying information. For non-account holders, we may require additional verification steps. We will respond to verified requests within 45 days of receipt. If we need additional time, we will notify you of the extension and the reason for the delay. You may designate an authorized agent to submit requests on your behalf, subject to our verification requirements.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver relevant advertising. Cookies are small text files stored on your device that allow our website to recognize you on subsequent visits.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly and cannot be disabled. They enable core functions such as security, network management, page navigation, and access to secure areas of the website.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are most visited and whether users encounter error messages. We use this data to improve website performance.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred location, language, or items saved in your cart) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests, and to measure the effectiveness of our advertising campaigns.

You can manage your cookie preferences through your browser settings or through our cookie consent management tool available on our website. For full details on the cookies we use and how to control them, please visit our Cookie Policy.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and general best practices for responsible data stewardship, we do not intentionally solicit or collect personal information from minors under the age of 18. Our website is not directed at children, and we do not knowingly market our online services to anyone under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from or about a minor, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Parents or legal guardians who have concerns about their child's interaction with our website or services are encouraged to contact us directly, and we will work promptly to address those concerns.

11. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States, and our servers and primary data processing activities are located in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities.

Data protection laws in the United States and other countries may differ from those in your home country. By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and the processing of that information in accordance with this Privacy Policy.

When we transfer personal data internationally, we implement appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable legal requirements. These safeguards may include standard contractual clauses, data processing agreements with our service providers, and other technical and organizational measures.

12. Third-Party Links and Integrations

Our website may contain links to third-party websites, social media platforms, delivery apps, and other external services that are not operated by Anthony's Coal Fired Pizza. This Privacy Policy does not apply to those third-party sites and services. We are not responsible for the privacy practices or content of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.

Common third-party integrations on our website may include, but are not limited to, Google Analytics, Meta (Facebook) Pixel, Instagram feeds, third-party payment gateways, and food delivery platform widgets. Each of these services has its own privacy policy governing the collection and use of your data.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can investigate and work to resolve the matter.

13.1 Contacting Us First

Please submit your complaint or concern to us at:

• Email: [email protected]
• Website: anthonyscoalpizza.digital
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and will work to resolve the issue within 30 days. If the issue is complex, we may require additional time and will keep you informed throughout the process.

13.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, or if you believe your rights have been violated, you have the right to file a complaint with the relevant data protection authority in your jurisdiction. For U.S. residents, the following options are available:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those related to privacy and data security practices. You may file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents — California Privacy Protection Agency (CPPA): If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorneys General: Many states allow consumers to file privacy-related complaints with their state attorney general's office. We encourage you to seek information about the specific complaint process applicable in your state.

14. Do Not Track Signals

Some web browsers allow you to enable a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT browser signals. However, you may use the cookie management options described in Section 9 of this policy to limit tracking on our website.

California residents may also have rights related to automated decision-making and profiling under the CPRA, and we will honor those rights upon verified request.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time in response to changes in our business practices, applicable laws, or industry standards. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website homepage or within your account dashboard.
• Send an email notification to registered account holders, where required by law or where the changes materially affect your rights.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any updates constitutes your acknowledgment of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.